Information

Membership & Fees

The Centre is funded by the State Government (Vic Health), the Department of Health, and annual membership contributions. The Lake Bolac Bush Nursing Centre works on a membership basis, where an annual fee is charged enabling members to access various programs at reduced prices or free of charge.

 

Annual Membership Charges

Family Membership $85.00
Single Membership $42.00

 

Function Room Hire

$130 + GST

Newsletters

Every two months we publish a newsletter. To view digital versions of our latest three newsletters, please click the icons to the right.

Services table for website.PNG

For simple dressings and complicated dressings, an additional fee of $5.00 will be charged to both members and non-members, with no safety net.

For any questions about your entitlements, please contact our staff.

May-June 2021

March-April 2021

January-February 2021

Patient Feedback

Complaints, compliments and suggestions are encouraged as they are crucial to ensure an optimal standard of client-focused care.

 

Clients have the right to complain without affecting access to services. All complaints will be dealt with confidentially in accordance with Centre policy. All complaints are logged in a Complaints Register and dealt with in a timely and efficient manner. The complaint will be acknowledged in writing with the aim for resolution within 21 days.

Consumer feedback allows us to make improvements to procedures, service delivery and policy where indicated. Feedback can be conveyed to the Centre by approaching a staff member or Board member, by writing to the CEO, by using the suggestion box at the entrance of the Centre or by emailing your feedback to manager@lbbnc.org.au.

Rights & Responsibilities

Consumer Rights 

  • Expect optimal quality care in a safe and professional environment
     

  • Receive accurate information about health options, treatments, allied health providers and other health care facilities. If you speak another language, have a physical or mental disability, or just do not understand something, you will be helped so you can make informed health care decisions.
     

  • Receive considerate, respectful care, and to not be discriminated against by doctors, other health care providers or their representatives.
     

  • Talk in private with providers and to have their health care information protected.
     

  • Receive a fair, fast, and objective review of any complaint against the health provider. This includes complaints about the conduct of health care personnel.

Consumer Responsibilities 

  • Do your best to get well and stay healthy with habits such as exercising, not smoking, and eating a nutritious diet.
     

  • Give your providers the information they need, and clearly communicate what you want and need.
     

  • Be involved in making health care decisions with your health care providers.
     

  • Work with providers to develop and carry out the treatment plans you choose.
     

  • Use the health services internal complaint and appeal process to address concerns that may arise.
     

  • Avoid knowingly spreading disease, and be COVID19 safe.
     

  • Be aware of a provider’s need to fairly provide care to other people and the community.
     

  • Show respect for other people and health workers.
     

  • Follow procedures outlined by your health providers.

Advocacy

All clients have the right to have someone represent their interests in achieving best possible health outcomes. Advocates can assist with complaints or disputes with the centre or to help the client understand any aspect of services delivered by the Centre. An advocate can be a relative, friend, neighbour, social worker or someone from an advocacy service. 

 

Advocacy

Advocacy is about providing active support for another person or group, to help ensure that their health wishes are being heard and that their rights are respected and protected.

 

What is an Advocate?

An advocate is someone who intercedes or acts on behalf of another person. Should you require any further information please contact the CEO of the Lake Bolac Bush Nursing Centre. Alternately, if you prefer to use an external body, independent of the Lake Bolac Bush Nursing Centre, please contact: Murray Knight 5350 2373
 

Office of the Health Complaints Commissioner

This office answers questions and deals with complaints about health services in Victoria. Ph: 1300 582 113 

Office of the Public Advocate

This office protects the rights of people with disabilities and can assist if there is a complaint about services, care or treatment of the disabled. Ph: (03) 9603 9500 or 1300 309 337 

Elder Rights Advocacy

This office provides advocacy services to consumers in residential care. Level 2, 85 Queen St Melbourne VIC 3000 Ph: 1800 700 600 or (03) 9602 3066 Fax: (03) 9602 3102